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Terms & Conditions

These Terms govern your relationship with the operator of the gaming services accessible at https://cloudbet777-ca.com for the brand cloudbet-casino-canada. Effective date: 1 January 2025.

Definitions

OBSERVE: Key terms used throughout these Terms. EXPAND: Clarify scope and legal meaning. REFLECT: Ensure consistent interpretation across sections.

  • Operator: Halcyon Super Holdings B.V., Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao (company no. 148526), licensed by the Curaçao Gaming Authority under license OGL/2025/328/0599 (valid through 2025). Certain payment and support functions may be performed by its affiliate Solas Technologies Limited, Limassol, Cyprus.
  • Site: The website and services available at https://cloudbet777-ca.com, including mobile and API interfaces.
  • User/Player/You: A natural person who creates or uses an account on the Site.
  • Account: The registered user profile and associated wallet(s) on the Site.
  • Bet/Wager: A stake placed on a game, event, or market offered on the Site, including casino, live casino, and sports where available.
  • Stake: The amount risked on a Bet.
  • Payout/Return: The amount credited when a Bet settles as a win or push, net of fees if applicable.
  • Bonus/Promotion: Any promotional credit, free spins, free bets, cashback, or other incentive subject to specific conditions.
  • Wagering Requirements: Conditions requiring Bets totaling a specified multiple or amount before Bonus-related funds are withdrawable.
  • KYC/AML: Know-Your-Customer and Anti-Money Laundering checks, including identity, age, address, source-of-funds, and risk screening.
  • RNG: Random Number Generator used to determine game outcomes where applicable.
  • Restricted Jurisdiction: Any jurisdiction where the Operator elects not to offer services or where offering/using the services would breach applicable law (including, without limitation, provinces/territories that require local registration and where such registration has not been obtained).

Account Registration

OBSERVE: Eligibility and verification safeguard legal access. EXPAND: Canadian provincial age and ID standards. REFLECT: Clear duties on accuracy, security, and lawful use.

Eligibility and Age

  • You must be of legal gambling age for your province/territory and at least 19 years old (or 18 where expressly lawful, e.g., AB, MB, QC). The Operator may apply a higher minimum age of 19 for Canadian Users.
  • Use of the Site is prohibited where unlawful. You are responsible for ensuring your access is legal in your location.

Registration and Verification

  • Create one Account only and complete email verification.
  • Provide accurate, current information and promptly update changes.
  • KYC/AML: We may request government ID, selfie/biometric checks, proof of address, payment method verification, and source-of-funds/source-of-wealth documents before deposits, withdrawals, or at any time.
  • We may use third-party providers to verify data and to screen for sanctions, PEP, fraud, and affordability risks.

User Obligations

  • Keep credentials confidential; you are responsible for all activity under your Account.
  • Do not allow third-party access, use VPN/proxy to misrepresent location, or open multiple Accounts.
  • Report suspected unauthorized access immediately via the Site's support channel.

Betting & Gameplay Rules

OBSERVE: Fair play and settlement clarity. EXPAND: Handling errors, live environments, and conduct rules. REFLECT: Predictable processes reduce disputes.

Placing Bets

  • Available markets/games, minimum/maximum stakes, and specific rules are shown within the relevant product interface.
  • A Bet is accepted when confirmed by our servers and reflected in your bet history.
  • We may refuse, limit, or partially accept any Bet at our discretion and suspend markets at any time.

Settlement, Cancellation, and Errors

  • Casino and RNG games settle per the game rules published by the provider. Live dealer results are determined by the studio outcome.
  • Sports/event Bets settle based on official results or recognized governing bodies. Post-result corrections may lead to settlement adjustments where rules permit.
  • Obvious Errors/Palpable Mistakes (including material odds, line, or settlement errors) may result in voiding or re-settlement to the correct terms. If voided, the Stake is returned.
  • Interrupted play: In case of disconnection, the system will, where supported, complete the round; otherwise, the round may be voided per game rules.

Conduct and Fair Use

  • No collusion, botting, chip-dumping, advantage play exploiting bugs, or multi-accounting.
  • Live chat: No insults, harassment, hate speech, spam, or solicitation. We may mute/ban chat or suspend Accounts for violations.
  • We may suspend affected Bets or Accounts while investigating suspected breaches or integrity issues.

Bonus Terms

OBSERVE: Promotions require transparent conditions. EXPAND: Wagering, game contribution, and abuse controls. REFLECT: Align user expectations with enforceable rules.

  • Each Bonus/promotion includes specific conditions on the offer page (eligibility, activation steps, wagering requirements, contribution tables, timeframes, max bet with Bonus, and withdrawal limits). Only those terms and these Terms apply.
  • Bonus funds and any winnings from them are locked until wagering requirements are completed. Wagers placed with real money typically contribute before Bonus funds unless stated otherwise.
  • Game contribution to wagering varies and is shown per promotion. Certain games, features (e.g., buy bonus), or low-risk bets may be excluded or contribute at reduced rates.
  • Combining promotions: Bonuses cannot be stacked or combined unless expressly stated. Participation in one offer may render you ineligible for others during the same period.
  • Abuse (e.g., risk-free betting, hedge betting, multi-accounting, collusion, restricting game rounds to high-contribution/low-variance play) may result in Bonus removal, confiscation of Bonus-derived winnings, and Account action.
  • Where a timeframe is specified, incomplete wagering by the deadline will cause Bonus expiration and removal of associated winnings unless otherwise stated.

Payments & Withdrawals

OBSERVE: Clear funding rules and AML safeguards. EXPAND: Methods, processing, fees, and error handling. REFLECT: Protect users and the Operator from financial crime and disputes.

Methods and Processing

  • Supported methods may include cards, e-wallets, bank transfers, and crypto assets supported in the cashier. Availability depends on your location and verification status.
  • Deposits generally credit after confirmation from the payment network. Withdrawals are subject to review; processing times vary by method and compliance checks.
  • We may process payments via Solas Technologies Limited (Cyprus) or other authorized processors.

Conditions, Limits, and Fees

  • Minimum/maximum deposit and withdrawal limits are shown in the cashier and may vary by method and status.
  • We may require the original deposit method to withdraw (closed-loop), proportional withdrawals across methods, and additional KYC/AML documents.
  • Operator fees, if any, are disclosed at the point of transaction. Third-party network or currency-conversion fees may apply.

Anti-Money Laundering and Source of Funds

  • We may request evidence of source of funds/wealth and decline or delay transactions until satisfactory documents are received.
  • We may report suspicious activity to relevant authorities and freeze funds pending investigation.

Refunds, Chargebacks, and Corrections

  • Deposits are final once used for wagering. Erroneous credits may be reversed. If a Bet is voided due to error, the Stake is returned.
  • Chargebacks are prohibited; we may recover costs and suspend the Account upon a chargeback.

Limitation of Liability

OBSERVE: Allocate risk consistent with law. EXPAND: Define fair obligations and exclusions. REFLECT: Preserve statutory rights where mandatory.

  • We will operate the Site with reasonable skill and care, use certified RNG-based games from reputable providers, and settle Bets per applicable rules.
  • To the maximum extent permitted by law, we are not liable for: interruptions, delays, or data loss due to network, device, ISP, or third-party failures; errors arising from events beyond our reasonable control; or indirect, incidental, or consequential losses.
  • If we are found liable for any claim relating to a Bet, our maximum aggregate liability is limited to the amount of the Stake placed on that Bet. For other claims, liability is limited to the lower of your net deposits in the preceding 90 days or an amount required by applicable law.
  • Nothing excludes liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded under mandatory law. Your statutory rights remain unaffected.

Intellectual Property Rights

OBSERVE: Protect proprietary assets. EXPAND: Clarify permitted use. REFLECT: Ensure enforceability against unauthorized copying.

  • All content, trademarks, logos, designs, software, databases, and media on the Site are owned by or licensed to the Operator and protected by applicable IP laws.
  • You may use the Site for personal, non-commercial purposes only. Copying, modifying, reverse engineering, distributing, framing, scraping, or exploiting Site content or software without prior written permission is prohibited.
  • Third-party marks, game titles, and content are used under license and remain the property of their respective owners.

Privacy & Data Protection

OBSERVE: Personal data must be processed lawfully. EXPAND: Cross-border processing for Canadian Users. REFLECT: Refer to binding privacy terms.

  • Your data is processed in accordance with our Privacy Policy, which forms part of these Terms. It explains purposes, legal bases, retention, rights, cookies, and cross-border transfers.
  • Data may be processed outside Canada (including Curaçao, Cyprus, EU, and other locations of service providers) with safeguards consistent with applicable laws (e.g., PIPEDA principles and comparable protections).
  • By using the Site, you consent to processing as described in the Privacy Policy and these Terms.

Changes to Terms

OBSERVE: Users need timely notice. EXPAND: Practical notification channels. REFLECT: Provide opt-out by discontinuation.

  • We may update these Terms to reflect legal, technical, or business changes.
  • Notice: We will post the updated Terms with a new effective date and, where practical, notify you via on-site banner and/or email (if provided).
  • If you disagree with changes, you must stop using the Site and may request withdrawal of any available real-money balance subject to these Terms. Continued use after the effective date constitutes acceptance.

Termination & Suspension

OBSERVE: Define clear grounds and outcomes. EXPAND: Align with AML, RG, and integrity requirements. REFLECT: Safeguard funds consistent with law.

  • We may suspend or close your Account for legal/regulatory requirements, failed or refused KYC/AML checks, self-exclusion or responsible-gambling concerns, inactivity, fraud/suspicion of fraud, chargebacks, multiple Accounts, abuse of promotions, security risks, or violation of these Terms.
  • During suspension, access to wagering and withdrawals may be restricted pending investigation. We will notify you via on-site message and/or email (if available).
  • On closure, any available real-money balance (net of chargebacks, fees, and adjustments) will be returned via a method we choose, subject to KYC/AML clearance. Bonus funds and incomplete wagering balances are forfeited unless required otherwise by applicable law.
  • You may close your Account at any time via support, subject to settlement of pending Bets and compliance checks.

Governing Law & Jurisdiction

OBSERVE: Cross-border provision to Canadian Users. EXPAND: Select clear law and forum while preserving mandatory rights. REFLECT: Provide dispute sequence.

  1. Applicable Law: These Terms and any non-consumer contractual claims are governed by the laws of Curaçao, without regard to conflict-of-laws principles. Mandatory consumer protections applicable in your province/territory, if and to the extent they cannot be waived, remain unaffected.
  2. Dispute Resolution:
    • Step 1 - Internal Resolution: Contact support via the Site with details and evidence. We aim to acknowledge within a reasonable timeframe and provide a final response as soon as practicable.
    • Step 2 - External Escalation: If unresolved, you may request escalation to management. Where available under our license framework, you may submit a complaint to the Curaçao Gaming Authority after completing the internal process.
    • Step 3 - Arbitration/Courts: Unresolved disputes may be referred to confidential, binding arbitration seated in Curaçao under rules selected by the Operator, or to the competent courts of Curaçao. This clause does not limit any non-waivable rights you may have to bring claims in a competent court under mandatory law.
  3. Canadian Access Note: Services are offered on a cross-border basis under a Curaçao license. We do not hold a provincial Canadian iGaming registration. Access may be restricted where local rules require local registration (including, without limitation, Ontario). You must not use the Site from any Restricted Jurisdiction.

Contact Information

OBSERVE: Provide clear channels. EXPAND: Use verified corporate data. REFLECT: Avoid unsupported details.

  • Website: https://cloudbet777-ca.com (official site for cloudbet-casino-canada)
  • Registered Operator: Halcyon Super Holdings B.V., Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao (Company No. 148526)
  • Payments/Operations Affiliate: Solas Technologies Limited, Limassol, Cyprus
  • Customer Support: Please use the support channel within the Site after logging in. If in-site messaging is unavailable, write to us by postal mail at the Registered Operator address above with your Account ID and a detailed description.
  • Legal/Compliance Notices: Send to the Registered Operator postal address stated above, marked "Legal Notice."

Regional Compliance Note (Canada): You are responsible for ensuring that your use of the Site complies with the laws of your province/territory. Where local rules require local registration and we are not registered, you must not use the Site from that location.