Responsible Gaming

Responsible gaming means choosing to play for fun, within clear limits, and with full awareness of the risks. cloudbet-casino-canada at cloudbet777-ca.com supports a conscious, informed approach to gambling, including transparent tools, early‑risk information, and direct access to professional help. If you ever feel control is slipping, our team will assist you with limits, time‑outs, or self‑exclusion.

Legal note for Canada: gambling is regulated provincially. cloudbet-casino-canada is operated by Halcyon Super Holdings B.V. under Curaçao Gaming Authority licence OGL/2025/328/0599 (valid through 2025) and is not regulated by Canadian provincial authorities. You must be of legal age to gamble in your province/territory (generally 19+, but 18+ in AB, MB, and QC). This page is informational and not legal advice.

Risk Awareness

Observe

• Playing more often or for longer than planned; chasing losses; increasing bet sizes to feel "the same."
• Thinking about gambling outside play; neglecting work, study, or family obligations.
• Borrowing money, selling items, or using credit to gamble; hiding play from others.
• Mood changes tied to results; irritability when trying to cut down; using gambling to escape stress.

Expand: Quick self-check

Ask yourself over the past 12 weeks:

• I gamble with money I cannot afford to lose.
• I have tried to stop or reduce, but could not.
• I chase losses after a bad session.
• Friends/family are worried about my gambling.
• I lie about time/money spent gambling.
• I feel anxious, guilty, or depressed after playing.

If you answered "yes" to two or more, consider setting stricter limits, taking a time‑out, or contacting a helpline below.

Reflect

Gambling should be entertainment, not a way to make money or solve financial problems. Use the tools below early-before risk patterns develop.

Limits & Tools

Observe: Where to set limits

1. Log in at cloudbet777-ca.com.
2. Go to My Account > Responsible Gaming > Limits.
3. Choose Deposit Limits and set Daily, Weekly, and Monthly caps (e.g., CAD 50/day, CAD 150/week, CAD 400/month).

Expand: How limits work

• Deposit limits take effect immediately when decreased. Any request to increase a limit applies only after a 24‑hour cooling‑off period and explicit reconfirmation.
• Session timer: enable under My Account > Responsible Gaming > Time Controls. Choose a maximum session length (e.g., 30/60/120 minutes). You will receive an on‑screen alert and be prompted to log out when the time is reached.
• Reality checks: set periodic on‑screen reminders (e.g., every 20-60 minutes) showing time spent and net result.
• Time‑Out (short pause): under Time Controls, select 24, 48, or 72 hours. During a Time‑Out you cannot deposit or wager; login may be restricted to withdrawals and support.

Reflect

Limits are most effective when set before play begins. Choose conservative numbers aligned with your disposable entertainment budget. Do not override limits to chase losses.

Self-Exclusion

Observe: What it is

Self‑exclusion blocks access to your account on cloudbet777-ca.com for a fixed term or permanently when you believe gambling is harming you.

Expand: How to apply (step‑by‑step)

1. Log in and open My Account > Responsible Gaming > Self‑Exclusion.
2. Select a duration: 6 months, 1 year, 2 years, 5 years, or Lifetime.
3. Read consequences and tick the confirmation checkbox. Optionally add a note for our Responsible Gaming team.
4. Confirm your choice via on‑screen prompt and email code (if requested). Self‑exclusion activates immediately on confirmation.
5. If you cannot log in, contact Support via the web form below and request self‑exclusion; we may verify identity before applying it.

Consequences and refunds

• Access: You cannot log in or place bets during the exclusion. Marketing communications will be stopped within a reasonable period.
• Balance: Any remaining withdrawable balance will be paid on request subject to standard KYC/AML checks and payment rules. Promotional funds and incomplete bonuses are voided.
• Irreversibility: Self‑exclusion cannot be lifted early. After a fixed term, reactivation (except Lifetime, which is permanent) requires a written request, a 24‑hour cooling‑off period, and renewed limit settings.
• Jurisdiction note (Canada): Our self‑exclusion covers cloudbet777-ca.com only and does not enroll you in provincial programs (e.g., BC, ON, QC). Consider enrolling in local programs as well (see Support Resources).

Reflect

Choose self‑exclusion if limits and time‑outs are not sufficient. If in doubt, opt for a longer term and seek professional help immediately.

Support Resources

Local support for Canada

• ConnexOntario (Ontario): 1-866-531-2600, 24/7; English, French, and interpreter services; live chat at connexontario.ca
• BC Responsible & Problem Gambling Program: 1-888-795-6111, 24/7; English; resources in multiple languages at gamblingsupportbc.ca
• Alberta Health Services - Addiction Helpline: 1-866-332-2322, 24/7; English; ahs.ca/help
• Quebec - Jeu: aide et référence: 1-800-461-0140, 24/7; French/English; dependances.gouv.qc.ca
• Saskatchewan HealthLine: 811 or 1-877-800-0002, 24/7; English; healthlineonline.ca
• Canada-wide text/chat (via NCPG network): 1-800-522-4700 and ncpgambling.org/chat, 24/7; English; will route to local services when available.

All services are free and confidential. If you are in immediate danger, call 911.

International support organizations

Self-exclusion schemes and blocking tools

• Canada: Provincial casino/lottery sites offer their own self‑exclusion (e.g., PlayNow, OLG). These do not automatically apply to cloudbet777-ca.com. Enroll directly with your province if needed.
• UK: GamStop (gamstop.co.uk) blocks UK‑licensed sites.
• Spain: General Registry of Interdictions (RGIAJ) via DGOJ.
• Blocking apps: Gamban (gamban.com), BetBlocker (betblocker.org), and device‑level parental/DNS blocks can restrict access to gambling content across browsers and apps.

Family and carers

• Gam-Anon: gam-anon.org - peer support for families of problem gamblers.
• SMART Recovery Family & Friends: smartrecovery.org/family/ - tools grounded in CBT and MI.
• Canada-specific family supports are also reachable via the provincial helplines listed above.

Confidentiality: Contacting any of the listed services is confidential. cloudbet-casino-canada will never share your personal information with support organizations without your explicit consent, except where required by law.

Help for Family

Observe

• Common signs: secrecy about money/time, unexplained debts, mood swings, missing work or school, borrowing frequently.

Expand: How to start the conversation

• Choose a calm moment; use "I" statements ("I'm worried because...").
• Focus on behaviours and impacts, not blame. Offer concrete help (calling a helpline together, setting up limits).
• Encourage professional support and consider financial safeguards (budgeting, separating finances).
• Set boundaries kindly but clearly; seek your own support if needed.

Family resources and next steps:

• Gam-Anon forums and meetings: gam-anon.org
• SMART Recovery Family & Friends meetings: smartrecovery.org
• Provincial helplines (above) can refer to counselling near you.
• If there is risk of harm, contact emergency services or crisis lines immediately.

Reflect

Recovery is a process. Encourage small commitments (time‑out, counselling session) and celebrate incremental progress.

Operator's Commitment

Observe

cloudbet-casino-canada is operated by Halcyon Super Holdings B.V., Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao, under Curaçao Gaming Authority licence OGL/2025/328/0599 (valid through 2025). Payments support may be provided by Solas Technologies Limited, Limassol, Cyprus.

Expand: Our safer gambling controls

• Proactive monitoring of play patterns: rapid session cycling, late‑night play spikes, chasing losses, repeated limit increases, declined deposits.
• Automated on‑site nudges: reality checks, spending summaries, and targeted safer‑play messages when risk indicators appear.
• Friction for higher risk: cooling‑off before limit increases; prompts to set deposit/session limits; suggestion of time‑out or self‑exclusion.
• Human review: our RG team may assess flagged accounts and, where appropriate, reach out with support options or apply protective measures.

Reflect: When we may contact you

• If multiple risk indicators persist within short periods (e.g., repeated limit increases plus loss chasing), we may contact you via in‑account message or email to discuss tools and support.
• We may restrict marketing and/or impose limits or temporary time‑outs where risk appears acute.
• All reviews follow our Privacy Policy and AML/KYC obligations. Decisions aim to reduce harm while respecting your rights.

Regional note (Canada): As a Curaçao‑licensed operator, we align our RG program with widely accepted international standards. This does not replace any protections offered by your provincial regulator.

Updates

• We notify material changes to this page via in‑site notice banners and/or email to your registered address.
• The current version is always available at cloudbet777-ca.com under Responsible Gaming.

Last updated: 2025-08-01

Contact & Feedback

We are here to help with limits, time‑outs, and self‑exclusion requests.

• Email: Use the secure in‑account Help > Messages to contact the Responsible Gaming team (preferred for verification and privacy).
• Phone: Call‑back can be requested via the form below or via an in‑account message. A specialist will arrange a call if needed.
• Postal (compliance only, not for urgent requests): Halcyon Super Holdings B.V., Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao.

Responsible Gaming Support Request

Full name Account email Request type Set/adjust deposit limit Set/adjust session timer Time-Out (24-72 hours) Self-Exclusion (6 months to lifetime) Referral to support service Other Details (optional) I confirm I am of legal gambling age in my province/territory. Submit request

For security, we may ask for additional verification before processing RG requests. If you cannot access your account, use the form to request account review and we will follow up by email.

Disclaimer: This page provides harm‑minimization guidance. It does not constitute legal, financial, or clinical advice. If gambling is impacting your health or safety, contact a provincial helpline or emergency services immediately.